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CIDER SUBSCRIPTION SERVICE FAQs

How The InCider Club Works

You will get an email from us before each release is ready for pickup. In it, we'll outline what will be included in your box and give you the opportunity to update your address, credit card information, or any other necessary changes. If you do not respond to the email, we'll assume all is good and we will charge the credit card on file for the box.

  • Your credit card information is stored in our secure database and is charged automatically once your club package is ready for pick up in March, June, September, & December.

  • Your membership will continue until we hear from you in writing or via email to info@21barrels.com. We want you to be an exclusive member to our club, however you may cancel at anytime. Cancellations or changes to your club shipment must be received in writing via email at least 30 days prior to a scheduled pickup date.

  • Club packages can be picked at the tasting room in March, June, September, and December, and can NOT be placed on hold or skipped.

  • Your credit card will be charged automatically prior to each club package being picked up.

  • Membership benefits & perks apply to all active club members only.

When will my box ship/be available for pickup?

Boxes will be ready for pick up and ship out during the months of March, June, September, and December.

How much will shipping be?

If you are in the ‘Shipping’ program, your quarterly box ships free! If you would like to add on ciders or order in between box releases, you will be charged shipping on these purchases.

I indicated I'd like to pick up my box in your tasting room. When will it be ready and how will that work?

We will send out an email toward the end of the quarter letting you know that boxes are about to be packaged for next quarter. You'll be able to change your email address, payment methods, or account settings at this time. A few days after this email, you will see a charge on your card and you'll get a follow-up email indicating that boxes are available for pickup. We will have dates and times set aside as official 'Pickup Days' in each quarter, but if you aren't available on that day, we'll provide instructions on how to get your box at another time.

I'm going to be at the cidery before my box is ready. Can I just pick it up early?

Unfortunately, this creates a logistical nightmare, so we will be releasing the boxes for both shipping and pickup at the same time and partial subscriptions can't be picked up each month.

When does the 15% discount on Merchandise start?

Your 15% discount on starts on January 1, 2022, and last as long as your membership is active.

How do I take advantage of 15% off?

In the tasting room, make sure to tell your server that you're in the InCider Club and your name, and we will get you your discount on merchandise. Orders placed online for curbside pickup won't have the 15% automatically applied, so please either call in your orders or come into the tasting room to inform your server.

 

I get my boxes shipped, but I'm going to be coming in to the cidery. Can I still get 15% off?

No. One of the perks of the Pickup membership is 15% off in the cidery. The equivalent perk for the Shipping membership is free shipping.

 

Can I switch in between picking up in person and shipping?

No, unfortunately this also creates a logistical nightmare. If it is very important that you switch your subscription from one to the other, the best way to handle that is to either email us at info@21barrels,com or to unsubscribe and re-subscribe into the other club option., when you get the email before boxes are shipped, please enter your account and indicate your preference.

 

Do I have to do anything to maintain my club status?

Nope! The preview email mentioned before will give you a chance to cancel your subscription, but otherwise you're in the club as long as you want!

 

Will this subscription auto-subscribe me next year or do I have to cancel it manually?

The subscription is set to continue until you cancel it. If you want your subscription to expire after a certain number of boxes, please email us and we can indicate that within your account. You can also cancel at any time or sign back up at any time.

 

Can I pay for a year in advance?

Unfortunately, no. But, you can indicate that you'd like the subscription to end after 4 shipments (1 year).

 

Do I have to pay every quarter, or can I opt out of one of the four quarters?

If you'd like to skip a box, you will have to unsubscribe and then resubscribe when you are ready to receive boxes and take advantage of members perks again.

Can I unsubscribe and still take advantage of the members perks such as reservations or members only cider for the remainder of the year?

NO. Membership benefits & perks apply to all active club members only. 

 

Can I gift this to a friend?

Yes, of course! When you sign up, please sign up for a InCider Gift Subscription, which will allow us to manage gifted subscriptions well.

 

I gave this subscription as a gift. How do I update the email address/shipping address/contact information associated with it?

The easiest way to change any information is to contact us at info@21barrels.com if you have questions about gifting a subscription.

 

I'm going to be out of town when my box is scheduled to arrive. What can I do?

When you receive the email that indicates your box is about to ship, please enter your account. You will be able to request delayed shipping.